Seminars & Workshops
Managing Conflict

Conflict can be a stressful and difficult experience for most individuals. Participants in this seminar are encouraged to reframe conflict as an opportunity for constructive dialogue and resolution of differences.

They are asked to create a plan for resolving a current conflict using a range of time-honored prescriptions. A key focus is on managing one's own anger in the heat of the moment.

Topics covered in this seminar include:

• Redefining and reframing one's attitude and perception of conflict.
• Controlling the only person one can control in a conflict.
• A key principle in managing conflict.
• Identifying the costs and benefits of conflict.
• The perspective and attitude that contributes to conflict.
• The best attitude for managing conflict successfully.
• Differences between assertive, aggressive and passive behaviors.
• The 6 ways in which people handle conflict and when to use them.
• Identifying your emotional triggers and preventing others from controlling you.
• How to manage the anger and stress that arises in a conflict.
• Strategies for becoming balanced and centered.
• How to confront in a way that lessens conflict.
• 17 tools to put in your conflict management tool box.
• 4 principles for building good relationships.

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